Florist Crofton Park - Terms and Conditions for Online Flower Delivery

Florist Crofton Park Online Flower Delivery Terms & Conditions

Introduction

These Terms & Conditions govern your use and purchase of products from Florist Crofton Park's online flower delivery service. By accessing our website and placing an order, you agree to the terms detailed below. These terms form a legally binding agreement between you and Florist Crofton Park. They apply to all orders placed for delivery within Crofton Park and the surrounding areas, ensuring clarity and fairness in your customer experience.

1. About Us

Florist Crofton Park is a UK-based florist specialising in online flower delivery throughout Crofton Park and nearby locations. We are committed to providing quality, freshness, and reliable service to our customers. Our business operates in full compliance with United Kingdom laws, including consumer protection and e-commerce legislation.

2. Definitions

In these Terms & Conditions:

"We"/"Us"/"Our" refers to Florist Crofton Park.
"You"/"Your" refers to the customer using our website and ordering flowers.
"Website" refers to Florist Crofton Park’s official online platform.
"Products"/"Flowers" refer to all items available for purchase and delivery.

3. Scope and Application

These terms apply to all customers located in or ordering for delivery to Crofton Park and its surrounding areas. The areas covered are regularly updated on our website. If your location is not listed, please contact us before placing your order to confirm delivery availability.

4. Order Process

4.1 Placing an Order:

To place an order, browse our online catalogue, select your desired floral products, add them to your basket, and proceed to checkout. You must provide complete and accurate information, including recipient details and delivery address within our service area.

4.2 Order Confirmation:

Once your order is placed, you will receive an on-screen confirmation and, where applicable, an order reference number. We reserve the right to accept or decline your order at our sole discretion. Should there be an issue with your order (such as availability or delivery area restrictions), we will notify you promptly and, if payment has been received, issue a full refund.

4.3 Order Amendments:

If you wish to change or amend your order after placing it, please contact us as soon as possible. Amendments cannot always be guaranteed but we will try our best to accommodate your request prior to dispatch.

5. Product Information and Substitutions

We endeavour to display all flowers and products as accurately as possible. However, as flowers are a natural product, the appearance, colour, and availability may vary seasonally. If a particular flower or arrangement is unavailable, we reserve the right to substitute with a product of similar style and equivalent value, ensuring the overall quality and aesthetic of your order is maintained.

All product images are for illustrative purposes only. Dimensions and quantities may differ slightly depending on availability and the nature of the items selected. If a significant substitution is necessary, we will make every effort to contact you to discuss alternatives.

6. Prices and Payment

6.1 Pricing:

All prices shown on our website are in British Pounds Sterling (GBP) and are inclusive of applicable UK VAT. Delivery charges, where applicable, are clearly stated prior to checkout and added to your total during the ordering process.

6.2 Payment Methods:

We accept a variety of secure online payment methods including major credit and debit cards. Payment is required in full at the time of placing your order. No order will be processed or delivered until payment is received and cleared by our payment processor.

6.3 Payment Security:

All payment details provided are processed securely in accordance with UK data protection and e-commerce regulations. We do not store your financial information on our servers.

7. Delivery Terms

7.1 Delivery Areas:

We offer same day and next day delivery services throughout Crofton Park and the surrounding areas. Delivery times and availability may vary depending on the specific location, weather conditions, and public holidays.

7.2 Delivery Times:

While we strive to meet preferred delivery times and dates, these are not guaranteed owing to circumstances beyond our control. Our delivery team will make reasonable efforts to deliver as specified. If delayed, we will inform you at the earliest opportunity.

7.3 Recipient Availability:

If the recipient is not available at the time of delivery, we may attempt to leave the flowers with a neighbour or in a secure location, leaving a card with details. Where this is not possible, we will contact you to arrange an alternative delivery time. Additional charges may apply for redelivery.

7.4 Incorrect Delivery Details:

It is your responsibility to provide accurate and complete delivery information. We cannot accept liability for late, missed, or failed deliveries arising from incorrect details supplied by you.

8. Cancellations and Refunds

8.1 Cancellations by Customer:

You may cancel or amend your order for a full refund provided the cancellation is received before your order has been dispatched or prepared. Once your order is en route, cancellation may not be possible. Custom or personalised orders are non-cancellable once preparation has commenced.

8.2 Cancellations by Us:

We reserve the right to cancel any order for reasons including, but not limited to, unavailability of products, delivery restrictions, or payment issues. In such cases, a full refund will be issued immediately.

8.3 Returns Policy:

Due to the perishable nature of flowers, returns are only accepted if the delivered product is in a significantly damaged or unacceptable condition upon arrival. If this occurs, you must notify us within 24 hours of receipt, providing a clear description and supporting photographs where possible. Upon validation, you will be offered a replacement bouquet or a full refund.

9. Liability and Warranty

9.1 Product Quality:

We guarantee that your flowers will be fresh and of merchantable quality at the time of delivery. The typical vase life of fresh flowers varies depending on species, care, and environmental conditions. We cannot guarantee the longevity of delivered arrangements beyond their natural lifespan.

9.2 Limitation of Liability:

To the extent permitted by law, Florist Crofton Park's liability to you for any claim arising out of your purchase is limited to the price paid for the product. We shall not be liable for any indirect losses, including loss of enjoyment, revenue, goodwill, or consequential damages. Nothing in these terms excludes liability for death or personal injury resulting from negligence, or any other liability that cannot be excluded under UK law.

10. Intellectual Property

All content, images, branding, and material displayed on our website remain the property of Florist Crofton Park and must not be copied, reproduced, or used without our express written permission.

11. Data Protection and Privacy

Your privacy is important to us. Any personal information supplied in connection with your order is handled in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (UK GDPR).

12. Force Majeure

We will not be deemed liable for any delays or failure to fulfil our obligations arising from circumstances outside our reasonable control, including natural disasters, strikes, transport disruption, or government intervention. In such cases, we will seek to contact you and arrange an alternative or issue a refund where appropriate.

13. General Provisions

13.1 Changes to Terms:

We reserve the right to update or revise these Terms & Conditions at any time. The latest version is always available on our website, and it is your responsibility to check for updates prior to placing an order.

13.2 Severability:

If any provision of these terms is found to be illegal, invalid, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

13.3 Assignment:

We may assign or transfer our rights and obligations under these terms to another person or organisation, provided this does not reduce your rights or benefits.

14. Governing Law and Jurisdiction

These Terms & Conditions and any contract formed under them are governed by the laws of England and Wales. Any disputes arising in connection with these terms or your purchase will be subject to the non-exclusive jurisdiction of the English courts.

15. Customer Service and Complaints

We are committed to providing exemplary service to customers throughout Crofton Park and its surrounding neighbourhoods. If you have any queries, concerns, or wish to provide feedback, please use the contact form on our website. We endeavour to respond to all enquiries promptly and will do our utmost to resolve any genuine complaint in a fair and timely manner.

16. Acceptance of Terms

By placing an order with Florist Crofton Park, you acknowledge and agree to comply with these Terms & Conditions as set out above. If you do not agree with any part of these terms, please do not proceed with your order.

These Terms & Conditions are effective from 1st June 2024, and apply to all online flower delivery orders placed in Crofton Park and its surrounding areas. Thank you for choosing Florist Crofton Park for your floral needs.