Returns, Refunds & Complaints – Florist Crofton Park

Our Fresh Flowers Guarantee in Crofton Park

At Florist Crofton Park, we are passionate about delivering the finest flowers to our local community. We take immense pride in our fresh flowers guarantee, ensuring that every bouquet, arrangement, or single stem you receive is of stunning quality and maximum freshness. As a trusted Crofton Park florist serving households and businesses nearby, your satisfaction is our top priority. If there is anything less than excellent with your delivery, we’re here to put it right.

Damaged-on-Arrival Policy

Despite our careful packaging and handling, damage during transit can occasionally occur. Please inspect your flowers upon arrival: if you find any signs of damage such as crushed stems, wilting petals, or any other concern, we kindly ask that you notify us immediately on the same day of delivery. Quick notification allows us to verify the issue and implement an appropriate solution without delay.

If possible, please retain the original packaging and provide clear photographs of the damage. This helps us identify what went wrong and improve our service in the future.

Freshness Window & Flower Lifespan

Florist Crofton Park guarantees that your flowers will remain fresh for at least five days from the date of delivery, provided they are cared for as per our care instructions, which accompany every order. Many varieties will last even longer, depending on type and environment.

If your fresh flowers fade or wilt within this guaranteed window despite proper care, please contact us within five days of receiving your order. We want to ensure you enjoy your blooms for as long as possible and will address any concerns promptly.

Refund or Replacement Options

Your satisfaction matters deeply to us. If your flowers arrive damaged or fail our five-day freshness guarantee, we will offer you the choice of a full replacement at the earliest opportunity or a refund. We understand that every occasion is important, and we strive to make things right according to your preference.

For refunds, the original payment method will be used and may take a few working days to appear based on your bank provider. Replacements will be scheduled at your convenience and delivered swiftly to your Crofton Park address or local business.

How to Make a Complaint

We aim for complete satisfaction with every order. If you wish to make a complaint about your experience or have any concerns about our service, please contact us as soon as possible. Our team will acknowledge your concern and aim to resolve all complaints within 48 hours. We welcome your feedback as it helps us to deliver even better service to the Crofton Park community.

Please include full details of your issue, your order number, and if relevant, photographs to speed up the process. We will investigate thoroughly and update you each step of the way.

Proudly Serving Crofton Park – Households & Businesses

Florist Crofton Park is proud to be a trusted local business, dedicated to supplying fresh, beautiful flowers to homes and businesses across Crofton Park and nearby areas. We’re here to brighten your days and important occasions, and our promise is to deliver only the best, time after time.

Thank you for choosing Florist Crofton Park for your flower needs. Your trust and satisfaction inspire us to raise our standards every day.